Frequently Asked Questions

Any clear, well-lit photo where your pet's face is fully visible works great. Front-facing with natural lighting gives the best result. Avoid blurry, dark, or heavily filtered photos. If you have several options, email them all to sales@bluehornproducts.com and we'll help you choose the best one.

You'll receive your digital preview within 48 hours of placing your order. Once you approve (or we complete any revisions), production takes 2–3 business days and US shipping is 3–5 business days. Digital downloads are delivered to your email immediately upon approval. Rush 24-hour preview processing is available at checkout.

We offer free unlimited revisions on every order. We don't stop until you're 100% in love with it. We never print or ship anything until you explicitly approve the digital preview. If you're still unhappy after revisions, we issue a full refund — no arguments, no hoops, no time limits.

Yes! We can include up to 3 pets in a single portrait. Select the 'Multiple Pets' option at checkout and upload a clear photo of each pet. There is a small additional fee per extra pet. Our artists will compose them together naturally in one beautiful piece.

Absolutely. If it's a pet, we can portrait-ify it. We've done dogs, cats, rabbits, guinea pigs, horses, birds, hamsters, and more. Our artists are experienced with all breeds, species, and coat types.

We offer high-resolution digital downloads (printable at any size, minimum 300 DPI) and physical canvas prints in 8x10, 11x14, 16x20, and 24x36 inches. Framed canvas is available in 8x10 and 11x14. Our most popular wall size is 16x20. Not sure what to pick? Email us and we'll recommend based on your space.

A digital download is a high-resolution PNG/PDF file emailed to you — print it yourself at any local print shop or service like Walgreens or Costco. A canvas is professionally printed on premium gallery-wrapped canvas and shipped ready to hang on your wall.

Yes — browse all styles on our Portraits page. Each listing shows example artwork so you know exactly what to expect before ordering. We also have customer photos in our reviews section.

It's one of the most thoughtful gifts you can give. Thousands of our customers order portraits as gifts for birthdays, holidays, Mother's Day, and memorials. Simply enter the recipient's shipping address at checkout. We can also include a gift note — just mention it in the order notes.

Yes! We ship worldwide to 40+ countries. US orders typically arrive 5–8 business days after approval. International orders take 10–15 business days. Tracking is provided on all physical orders. US shipping is always free — international rates are calculated at checkout.

Canvas prints are wrapped in protective foam, placed in a custom rigid box, and shipped in a double-walled cardboard shipping box. They arrive completely protected and gift-ready — no additional wrapping needed.

Email a photo of the damage to sales@bluehornproducts.com within 48 hours of delivery, along with your order number. We will ship a replacement immediately at absolutely no cost to you.

Yes — email us immediately at sales@bluehornproducts.com with your order number and new address. We can update it any time before the order ships. Once shipped, address changes are not possible.

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely through Shopify — we never see or store your full card details.

Yes — payment is processed at checkout. However, we do not print or produce anything until you approve your digital preview. If you request a refund before approving the preview, we honor it in full. No questions asked.

If you're unsatisfied after revisions, contact us within 30 days of your order for a full refund. Physical products reported damaged within 48 hours of delivery will be reprinted and reshipped at no cost. For digital downloads already delivered upon approval, refunds are available only in cases of technical errors on our end.